Refund and Return Policy


Refunds and Returns Policy for SRK Herbs & Dryfruits

At SRK Herbs & Dryfruits, we are dedicated to ensuring your satisfaction with our products and services. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refunds and returns policy to make your experience as smooth as possible.

1. Returns

1.1. Eligibility

You may request a return within 2 Days of receiving your order. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

1.2. Items Not Eligible for Return

Certain items are non-returnable, including:

  • Perishable goods, such as food products.
  • Personalized or custom-made items.
  • Items that have been used, damaged, or altered after delivery.

1.3. Return Process

To initiate a return, please contact our customer support team at srk.herbs.dryfruits@gmail.com. We will guide you through the return process, including providing you with the return address.

1.4. Return Shipping

You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received by us.

2. Refunds

2.1. Eligibility

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. To be eligible for a refund, the item must meet the return eligibility criteria outlined in Section 1.1.

2.2. Refund Process

If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 10 Business Days.

2.3. Non-Refundable Items

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item, and we will either replace the item or issue a refund, including return shipping costs.

4. Contact Us

If you have questions or need assistance with our refunds and returns policy, please contact us at srk.herbs.dryfruits@gmail.com.